Cancellation policy

CANCELLATION AND SUBSCRIPTION POLICY

Billing

Coffee subscriptions renew automatically at the interval you choose at checkout: every 1, 2, 3, or 4 weeks. Your card is charged on each renewal date at the price shown at the time of that renewal. You will receive an email before each renewal.

Managing your subscription

You can pause, skip, reschedule, change coffee or grind, or cancel at any time from your account. Log in at [your store URL]/account and select Manage subscriptions.
You can also email brenden@terrunocoffee.com and we will make the change for you.

Cancelling

Cancellations take effect immediately if made at least 48 hours
before your next renewal date. Cancellations made within 48
hours of renewal will apply to the following cycle — that
order has already been scheduled for roasting and will ship
as normal.

There is no minimum commitment, no cancellation fee, and no
penalty for cancelling.

Skipping instead of cancelling
If you have more coffee than you need, you can skip a single
delivery or pause your subscription rather than cancel it.
Both options are available in your account.

Orders already roasted or shipped
Because coffee is roasted to order, we cannot cancel or refund
an order once it has been roasted. If your order has already
shipped and something is wrong with it, our return and refund
policy applies.

Price changes
If subscription pricing changes, we will notify you by email
before the change takes effect, and you will have the
opportunity to cancel before your next renewal.

Questions
brenden@terrunocoffee.com
Terruño Coffee Roasters