Refund policy

RETURNS AND REFUNDS

Because coffee is a perishable food product roasted to order, we
do not accept returns.

We will replace or refund your order if:

• It arrived damaged in transit
• It did not arrive
• You received the wrong item or grind
• There is a defect in the product or packaging

Email brenden@terrunocoffee.com within 7 days of delivery with
your order number and a photo if the issue is visible. We will
send a replacement or issue a refund to your original payment
method.

We do not offer refunds based on taste preference. If a coffee
isn't what you expected, get in touch anyway. We would love to help
you find one you like.

Refunds are processed within 5 business days and appear on your
statement within 5–10 days depending on your bank.